Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Automation in Application Maintenance
Good to have skills : NA
Minimum
15 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous collaboration with different teams to maintain system stability and deliver timely solutions that support business continuity and efficiency.
Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Lead efforts to optimize application maintenance processes and improve system reliability.
- Mentor and guide junior team members to enhance their technical capabilities and problem-solving skills.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Automation in Application Maintenance.
- Strong analytical skills to diagnose and troubleshoot complex application issues.
- Experience with scripting and automation tools to streamline maintenance tasks.
- Ability to work with cross-functional teams to implement effective solutions.
- Familiarity with monitoring and alerting systems to proactively manage application health.
Additional Information:
- The candidate should have minimum 15 years of experience in Automation in Application Maintenance.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
