Key Responsibilities
- Manage and monitor the performance of the assigned team.
- Handle daily operations and ensure achievement of team targets.
- Monitor key performance metrics and prepare regular reports.
- Conduct team huddles and provide coaching and feedback.
- Handle customer escalations and resolve operational issues.
- Coordinate with internal teams to ensure smooth process operations.
- Motivate team members and maintain discipline and productivity.
Requirements
- Minimum 1–2 years of experience as a BPO Team Lead.
- Mandatory experience in a BPO Sales Process.
- Strong communication and leadership skills.
- Good knowledge of sales and operational processes.
- Ability to manage targets and team performance.
- Immediate joiners preferred.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Application Question(s):
- What is your CCTC?
- What is your ECTC?
- What is your notice period?
Work Location: In person
