Senior Associate - Business Intelligence

EXL Service -
Noida, Uttar Pradesh

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Job details

Full-time
6 hours ago

Qualifications

Power BI
Microsoft Excel
Microsoft Access
Business intelligence
Tableau
Analysis skills
Forecasting
Macros
Workforce management

Full job description

Job Description: Key Responsibilities:

Data Management: Collect, clean and validate raw data from multiple internal departments
Reporting: Prepare accurate daily, weekly and monthly MIS reports and performance dashboards
Analysis: Interpret data trends to provide actionable insights for management reviews
System Maintenance: Maintain secure and up to date databases and reporting templates
Process Improvement: Automate reporting workflows and assist in resolving data discrepancies

Responsibilities: - Advance proficiency in MS Excel/Access is a must, Advanced MS Excel (Pivot Tables, Vlookup, Macros and data visualization tools Power BI & Tableau)
Should hold thorough knowledge of Tables, Relationships, Queries, Forms, Reports, Modules & Advanced Macros
Identifying and understanding the requirements of the stakeholders with respect to database system that needs to be developed
Developing and designing the database architecture per the given instruction and modifying them to accommodate the business requirements
Design & develop user interface forms in MS Access & MS Excel, troubleshooting the issues around it
Should have capability to prepare metric report, consolidation dashboards, complex problem solving, critical thinking & decision making
Consolidation and integration of data from multiple source in to single reporting environment
Communicate with management and operations team to ensure compliance with company standards
Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce
Performs any other related duties as required or assigned
3-6 Years experience in Workforce Management, preferably in contact centers with at least 50 employees
Experience with Workforce Management activities like scheduling, performance tracking, reporting
Demonstrated strong analytical skills, with emphasis on forecasting
Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
Ability to effectively communicate orally and in writing with co-workers, management of teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics

Qualifications: Skills Requirements:

Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
Solid critical thinking, problem solving, and interpersonal skills
Demonstrates ability to give and receive feedback with peers and business partners
Ability to work independently with minimal supervision
Must demonstrate sound arithmetic, analytical and problem solving ability.
Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
Excellent verbal, written and comprehension skills
Ability to scrub, dissect and shape data, create customized reports.
Good Knowledge on WFM systems such as eWFM, Verint/BluePumpkin, IEX, CMS etc.
Create forecasts, schedules and IDPs, run scenarios inside a WFM tool
Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.

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