Job Description
We're looking for a proactive and organized individual to manage our online customer experience and e-commerce operations.
Key Responsibilities
- Handle customer queries via Instagram, WhatsApp, email, and website.
- Track orders and provide timely updates to customers.
- Coordinate with courier partners and resolve delivery issues.
- Monitor NDR (Non-Delivery Reports), RTOs, and shipment delays.
- Keep track of dispatches, deliveries, returns, and exchanges.
- Maintain order records and update customer information.
- Follow up on pending deliveries and ensure timely resolution.
- Conduct online research for potential stores and business opportunities during non-peak hours.
Skills Required
- Excellent written and spoken English & Hindi.
- Strong communication and customer service skills.
- Good computer skills (Excel/Google Sheets, Gmail, etc.).
- Highly organized with strong attention to detail.
- Ability to multitask and work independently.
- Experience with Shopify, courier panels, or e-commerce platforms is an added advantage.
Location: Noida (Work from Office)
Working Days: Monday to Saturday
Preferred Candidates: Delhi & Noida residents
Send your resume to [email protected] or whatsapp your details on 9540089898
Pay: ₹12,000.00 - ₹17,000.00 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Higher Secondary(12th Pass) (Preferred)
Language:
Work Location: In person
