Disputes Credit Card Non-Fraud Analyst – (BPO 1/2/3)
Must have skills :
2+ Years of hands-on experience in US Banking Operations in Financial crime compliance (Credit card dispute management with a focus on Non-Fraud Disputes) for a Leading US based Insurer
Investigate and resolve Credit Card Disputes related to non-fraudulent transactions (e.g. billing errors, service-related issues, Consumer Disputes and Processing errors with the following Chargeback Disputes Reason code).
Analyze customer complaints and transaction histories to identify discrepancies
Ensure compliance with client SLAs, internal controls and regulatory guidelines
Review and validate disputes for accuracy, ensuring adherence to card network rules and regulatory guidelines
Liaise with merchants, cardholders and internal teams such as Operations and Risk management to facilitate dispute resolution
Maintain high potential skills of handling Disputes, Pre-Arbitration (Representment) and Arbitration to deliver good quality
Hands on experience of VISA cards
Experience with Dispute management applications (Pega or Quavo) and processing platforms
Drive continuous improvement initiatives in the Dispute resolution process by analyzing trends, identify root causes and recommending corrective actions
Proven experience in handling escalations and complex dispute investigations
Preferred Skills:
Green Belt Certification
Familiarity with card rules and regulatory requirement
Qualifications:
Graduate in any discipline
Shift of operations:
Flexibility to work in any shift including as needed
Location:
Chennai
