Key Responsibilities:
1. Collections Management
Monitor customer payment schedules (installments, milestone-based payments).
Send timely reminders through calls, emails, and system-generated alerts.
Ensure issuance of demand letters, invoices, and payment receipts on time.
Coordinate with finance teams for reconciliation of accounts and accurate reporting.
Liaise with banks/NBFCs to track and facilitate timely loan disbursements.
2. Customer Service
Act as the primary point of contact for customer queries related to payments, documentation, possession, or project updates.
Provide clear communication regarding policies, timelines, and processes.
Address complaints and resolve issues promptly, ensuring high customer satisfaction.
Support customers in completing documentation for agreements, registration, and handover.
3. Relationship Management
Build trust and maintain long-term relationships by offering professional, solution-oriented support.
Manage escalations with empathy while ensuring compliance with company policies.
Encourage referrals and repeat business through consistent service quality.
