To assist the Workshop Manager in the efficient day-to-day operations of the workshop by ensuring quality service, timely vehicle delivery, optimum manpower utilization, customer satisfaction, safety compliance, and achievement of workshop productivity and profitability targets.
Key Responsibilities1. Workshop Operations
- Assist in planning and monitoring daily workshop activities.
- Ensure smooth vehicle flow from reception to final delivery.
- Monitor job allocation and balance workload among technicians.
- Ensure adherence to standard operating procedures (SOPs).
2. Team Management
- Supervise technicians, workshop supervisors, and support staff.
- Monitor attendance, discipline, and productivity.
- Identify training needs and support skill development.
- Motivate the team to achieve productivity and quality targets.
3. Customer Satisfaction
- Coordinate with Service Advisors to ensure timely vehicle delivery.
- Handle customer escalations related to workshop operations.
- Ensure quality repairs to minimize repeat jobs.
- Support initiatives to improve Customer Satisfaction Index (CSI).
4. Quality Control
- Ensure repairs comply with manufacturer standards.
- Monitor repeat repair cases and implement corrective actions.
- Conduct quality inspections before vehicle delivery.
5. Productivity & Performance
- Monitor technician productivity, efficiency, and utilization.
- Achieve workshop labour sales and revenue targets.
- Minimize idle time and improve workshop throughput.
- Review daily workshop performance reports.
Pay: ₹22,000.00 - ₹30,000.00 per month
Work Location: In person
