We are looking for a highly organized, detail-oriented, and people-driven Client Success & Delivery Manager to manage and streamline the end – to – end production of agency deliverables. This role sits at the intersection of client understanding, content strategy, creative execution, and delivery management.
You will be responsible for translating client inputs into clear briefs, managing production across multiple formats (digital, design, content, communication), and ensuring timely, high – quality output. The role requires strong coordination skills, structured thinking, and the ability to maintain continuity and quality across long – term client relationships.
Client Understanding & Requirement Documentation
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Conduct structured discovery conversations with clients to deeply understand their business, audience, goals, and expectations.
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Convert client discussions into clear, actionable briefs for internal teams and external partners.
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Maintain detailed documentation of client preferences, tone, objectives, timelines, and past communications.
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Act as the single point of continuity between the client and internal production teams.
Production & Delivery Management
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Manage the end-to-end production workflow for:
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Website design and updates
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Marketing collaterals (brochures, one – pagers, pitch decks, brand assets)
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Presentations (sales decks, investor decks, internal decks)
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Email marketing campaigns and newsletters
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Ongoing content and communication assets
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Break down projects into tasks, timelines, and dependencies
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Coordinate with designers, writers, developers, and marketers to ensure smooth execution.
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Ensure all deliverables align with the client’s brand voice, objectives, and quality standards.
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Track progress, follow up proactively, and ensure on – time delivery
Content & Communication Oversight
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Oversee the planning and execution of ongoing client communications, including emails, newsletters, and relationship – driven outreach.
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Review content for clarity, relevance, tone, and alignment with strategy before delivery.
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Ensure consistency across all touchpoints and formats
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Support the creation of structured content calendars and communication plans.
AI, Tools & Technology Enablement
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Comfortably use AI tools to improve speed, clarity, and quality of outputs
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Leverage tools such as ChatGPT, Gemini Pro, Nano Banana for drafting, structuring, ideation, summarization, and refinement.
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Use Canva for basic design coordination, reviews, and quick edits.
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Work efficiently with Google Workspace (Docs, Sheets, Slides, Drive, Calendar) for documentation, collaboration, and tracking.
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Apply human judgment to ensure AI – assisted outputs remain contextual, personalized, and high – quality.
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Stay curious and adaptive toward new tools, workflows, and productivity systems.
Quality Control & Standards
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Establish and follow internal production checklists and SOPs.
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Review all outputs for accuracy, brand alignment, grammar, formatting, and overall quality.
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Ensure work does not feel generic, rushed, or templated.
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Maintain a high bar for professionalism and polish across all deliverables.
Process Building & Optimization
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Help document and improve internal processes for client onboarding, briefing, production, and delivery.
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Create repeatable frameworks to reduce dependency on founders for day-to-day execution.
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Identify bottlenecks and suggest operational improvements.
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Support scaling the agency without compromising personalization or quality.
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Strong written and verbal communication
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Excellent listening and documentation ability.
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High level of organization and attention to detail.
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Ability to manage multiple clients and projects simultaneously
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Working understanding of:
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Content marketing
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Email marketing and newsletters
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Website and digital assets
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Design and presentation workflows
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Familiarity and comfort with AI tools and modern productivity platforms
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Ability to translate abstract client thoughts into structured execution plans.
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Calm, dependable, and solution-oriented mindset.
Basic Standards & Expectations
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Strong ownership mindset with accountability for outcomes.
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Respect for timelines, quality, and client trust.
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Ability to work closely with founders and senior stakeholders.
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Professional maturity in handling clients and internal teams.
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Willingness to learn, adapt, and improve systems continuously
Education & Experience
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Bachelor’s degree in Marketing, Communications, Business, Media, or a related field.
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2 – 5 years of experience in:
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Agency operations
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Project or production management
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Content marketing or client servicing roles
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Prior experience in a marketing, branding, or digital agency is strongly preferred.
Who This Role Is Ideal For
Someone who enjoys structure, clarity, and execution.
Someone who is comfortable blending human judgment with
AI – enabled workflows.
Someone who takes pride in delivering thoughtful, well – produced work that strengthens long – term client relationships.
Please find below the specifications pertaining to the requirement:
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Company: Animon Live
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Position: 1
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Working Days: 09:30 AM to 6:30 PM (6 days working)
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Remuneration: Best in industry
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Job Location: Naraina, New delhi
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Address: C-159, 2nd Floor, Naraina Industrial Area, Phase-1, Naraina, New Delhi – 110028
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Contact: +91-9811303371
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Note: Those candidates who can join immediately will be preferred.
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Nearest metro station: Naraina Vihar and Shadipur
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Landmark: Near Giani’s Ice Cream, opposite to FirstCry store
If you are interested in applying to this role, please provide a cover letter and resume to:
[email protected]
