- Greet and welcome guests with a friendly attitude.
- Check guests in and out efficiently.
- Handle room reservations, cancellations, and modifications.
- Answer phone calls and respond to guest inquiries.
- Provide information about hotel facilities and local attractions.
- Process payments and maintain accurate billing records.
- Resolve guest complaints professionally and promptly.
- Maintain front desk records and prepare daily reports.
- Ensure the reception area is clean, organized, and presentable.
Key Skills:
- Excellent communication and customer service skills.
- Basic computer knowledge and familiarity with hotel management software.
- Strong organizational and multitasking abilities.
- Problem-solving skills and attention to detail.
- Ability to work in shifts, including weekends and holidays.
- Professional appearance and positive attitude.
Qualification:
- 10+2 or Graduation (preferred).
- Experience in hotel front office or customer service is an advantage, but freshers may also apply depending on the employer.
This role is ideal for someone who enjoys interacting with people and providing excellent hospitality services.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
Work Location: In person
