Alight is looking for an ETL/Informatica Application Support Engineer with strong analytical skills, excellent troubleshooting abilities, and a proactive approach. The ideal candidate will drive stability and continuous improvement in production environments, working independently in a fast-paced setting while delivering high-quality support within the Applications Support team.
Key Responsibilities
The individual will be involved in the following critical support and operational activities:
Monitor, support, and troubleshoot ETL and data integration workflows across production, QA, and development environments to ensure smooth daily operations.
Analyse and resolve incidents, job failures, and performance issues related to Informatica workflows, mappings, and SQL jobs.
Own and maintain ETL components including Informatica mappings, metadata, scripts, schedules, and operational procedures. Identify opportunities to optimize performance, scalability, and reliability of existing jobs/processes.
Ensure stability of data ingestion pipelines spanning batch, nearrealtime, and realtime patterns. Finetune ETL solutions by developing a deep technical understanding of data flows and upstream/downstream dependencies.
Collaborate with DBAs and Data Architects to implement appropriate data partitioning, indexing, and optimization strategies to enhance job performance.
Develop or modify SQL scripts, stored procedures, database triggers, and queries as part of incident resolution, change requests, or performance tuning.
Work closely with crossfunctional and offshore teams, ensuring timely resolution of issues, clear communication, and adherence to support SLAs and operational guidelines.
Manage multiple concurrent support tickets, change requests, and enhancement tasks, balancing priorities based on business impact and urgency.
Ensure compliance with published support, development, coding, and testing standards, as well as change management practices.
Ideal Experience & Critical Competencies
Strong analytical thinker with the ability to troubleshoot complex data and integration issues effectively.
Flexible, adaptable, and pragmatic, with the ability to remain focused on objectives while handling shifting priorities.
3-5 years of experience in ETL application support, Informatica PowerCenter/Cloud, and SQL Server in production environments.
Practical experience with SQL Server, including schema understanding, stored procedure development, query tuning, and optimization.
Handson experience with job scheduling tools such as ControlM or AutoSys for monitoring and support automation.
Excellent communication skills and ability to work both independently and as part of a distributed global team.
Bachelor’s degree in a technology or engineering field.
