Fliptrip Holidays is looking for a dynamic and customer-focused Operations Executive to handle travel operations, client coordination, and lead conversion for international holiday packages. The candidate will be responsible for managing assigned leads, resolving customer queries, coordinating travel services, and converting inquiries into successful sales.
Travel Operations Management
● Handle day-to-day travel operations including hotel bookings, flights, visas, transfers, sightseeing, and itinerary coordination.
● Coordinate with suppliers, DMCs, hotels, airlines, and travel partners to ensure smooth execution of services.
● Ensure timely confirmations, accurate documentation, and operational efficiency for all bookings.
● Resolve operational issues and provide prompt support to clients during the booking and travel process.
Client Coordination & Customer Service
● Handle customer queries, concerns, and escalations professionally and efficiently.
● Maintain regular communication with clients regarding quotations, bookings, payments, travel documents, and updates.
● Provide complete pre-sales and post-sales assistance to ensure customer satisfaction.
● Build strong relationships with clients to generate repeat business and referrals.
Vendor & Internal Coordination
● Coordinate with visa, accounts, and sales teams for smooth processing and service delivery.
● Maintain strong coordination with vendors and suppliers to ensure best pricing and service quality.
Reporting & Documentation
● Maintain proper records of leads, bookings, payments, and operational activities.
● Update CRM/sheets regularly with client and booking details.
● Prepare daily sales follow-up and operational reports for management.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
- Leave encashment
- Paid sick time
Work Location: In person
