Admission Counsellor – Online Education
Location: NIBM, Pune
Experience: 3–7 Years (Minimum 3 years of experience in Online Degree / Distance Education Counselling is mandatory)
Salary: Up to ₹9.5 LPA (Based on Experience & Performance)
Key Responsibilities
Student Counselling & Admissions
- Counsel prospective students on Online Degree, Online MBA, Executive Education, and Open & Distance Learning (ODL) programs.
- Understand students' academic background, career aspirations, and learning requirements.
- Recommend suitable programs and guide students through the admission process.
- Deliver professional, consultative counselling to build trust and ensure an exceptional student experience.
Lead Management & Conversion
- Manage inbound and outbound enquiries via calls, WhatsApp, email, and CRM.
- Conduct timely follow-ups and nurture leads throughout the admission journey.
- Convert qualified leads into admissions while achieving monthly targets.
- Ensure prompt responses and maintain a high level of customer satisfaction.
Relationship Management
- Build and maintain strong relationships with prospective students and working professionals.
- Address student queries with professionalism and empathy.
- Deliver a seamless counselling experience to enhance student satisfaction and retention.
CRM & Reporting
- Maintain accurate student records and counselling updates in the CRM.
- Track leads, follow-ups, admissions, and revenue.
- Prepare regular reports on admissions, conversion rates, and counselling performance.
Cross-Functional Coordination
- Coordinate with admissions, academics, and operations teams to ensure a smooth enrolment process.
- Share market feedback and student insights with internal teams to support business growth.
Required Skills & Qualifications
- Graduate in any discipline (MBA preferred).
- Minimum 3 years of experience in counselling for Online Degree, Online MBA, or Open & Distance Learning (ODL) programs.
- Excellent verbal and written English communication skills.
- Strong counselling, consultative selling, and relationship management abilities.
- Proven experience in lead conversion and admission target achievement.
- Hands-on experience with CRM systems and Microsoft Office.
Preferred Candidate Background
Candidates with experience in Online Education, Higher Education, or EdTech organizations such as:
- upGrad
- Jaro Education
- Talentedge
- Procyon
- Simplilearn
- NIIT
- Imarticus Learning
- CollegeDekho
- Great Learning
- Emeritus
- TimesPro
- Miles Education
- Online Manipal
- Amity Online
- Jain Online
Mandatory Hiring Criteria
- Minimum 3 years of relevant experience in Online Degree / Online MBA / ODL counselling.
- Proven track record of achieving admission and revenue targets.
- Excellent English communication and presentation skills.
- Strong lead conversion and customer relationship management skills.
- Stable employment history with a professional approach.
Key Performance Indicators (KPIs)
- Monthly Admission Targets
- Revenue Generated
- Lead-to-Admission Conversion Rate
- Student Satisfaction
- Follow-up Effectiveness
- CRM Accuracy
- Counselling Quality
- Target Achievement
We're looking for someone who:
- Is passionate about helping students achieve their academic and career goals.
- Possesses strong counselling and consultative sales skills.
- Is confident, persuasive, and target-oriented.
- Builds lasting relationships with students and working professionals.
- Thrives in a fast-paced admissions environment.
Admission Counsellor, Senior Admission Counsellor, Education Counsellor, Online Education, Online Degree Programs, Online MBA, Open & Distance Learning (ODL), Student Counselling, Admissions, Education Sales, Higher Education, Lead Conversion, Academic Counsellor, Career Counsellor, EdTech, upGrad, Jaro Education, Talentedge, Great Learning, Simplilearn, Pune Jobs, NIBM Pune.
Pay: Up to ₹950,000.00 per year
Work Location: In person
