Chennai, Tamil Nadu
Job Summary
The Print Management & Mercury OMS Engineer (L2) is responsible for the operational support, administration, and maintenance of enterprise print services, printer infrastructure, print queues, print servers, and the Mercury Output Management System (OMS).
The role supports end-to-end print service operations, including printer lifecycle management, print queue administration, print server support, follow-me printing, mobile printing, fax services, output management, incident resolution, and vendor coordination. The XXXXXXXX-XXXXXXXX Digital Workplace environment includes approximately 11,750 printers, print lifecycle management, break-fix coordination, follow-me printing, mobile printing, fax support, plotters, label printers, and Mercury OMS from DocuFORM.
Responsible for the administration, maintenance, and support of Active Directory (ADDS), Azure AD/Entra ID, Group Policy (GPO), and Directory Services within the workplace environment. Ensures compliance, directory hygiene, identity management, and seamless coordination with central directory services teams for enterprise-wide implementations and issue resolution.
Key Responsibilities
Print Service Administration Provide L2 support for enterprise print services. Administer printer configurations and print environments. Support printer onboarding, relocation, and decommissioning activities. Maintain print service operational health. Support office and factory printing environments Mercury OMS Operations Support Mercury Output Management System (OMS) operations. Monitor print workflows and output management services. Troubleshoot print delivery and output processing issues. Assist users with output management-related incidents. Ensure availability and operational performance of Mercury OMS services. Print Queue Management Create, modify, and delete print queues. Manage printer assignments and queue permissions. Support printing from: Windows devices Business applications SAP-integrated print queues Maintain queue configurations and printer mappings. Troubleshoot stuck print jobs and queue failures Print Server Administration Support Windows Print Server operations. Maintain printer drivers and print server configurations. Assist with print server patching and operational maintenance. Troubleshoot print spooler and connectivity issues. Support label printers and plotters where applicable. Printer Lifecycle Management Support IMACD activities: Installation Move Add Change Disposal Maintain printer inventories and asset records. Coordinate printer hardware refresh and replacement activities. Support leased and customer-owned printer environments. Follow-Me Printing & Mobile Printing Support secure print release functionality. Administer follow-me printing services. Troubleshoot mobile printing services. Support user authentication-related print issues. Assist in implementation of secure printing controls. Directory Services Perform Active Directory (AD), Azure AD, and Entra ID administration and operational support activities. Execute security and compliance cleanup activities for workplace devices, including naming convention compliance, remediation, and governance reviews. Coordinate with business units to resolve directory-related compliance and configuration issues. Collaborate with central AD, Azure AD, and Entra ID teams to address platform issues impacting Workplace Services. Review and troubleshoot Group Policy Object (GPO) and configuration conflicts within Workplace organizational units (OUs). Support the implementation of new GPOs, security policies, and configuration changes for workplace objects in AD, Azure AD, and Entra ID. Verify and maintain home drive mappings and directory configurations for end users. Assist in troubleshooting domain join and hybrid-join issues across on-premises Active Directory and cloud environments. Perform bulk administrative operations on directory objects, including object moves, updates, and attribute modifications, based on approved service requests. Manage directory objects including: User accounts Security and distribution groups Computer objects Organizational Units (OUs) cute object lifecycle activities such as: Creation Modification Deactivation OU relocation/movement Ensure directory objects contain accurate and complete information in accordance with organizational standards. Process and fulfill requests for OU moves and workplace object relocations while maintaining compliance with directory governance standards. Incident & Request Management Resolve print-related incidents and service requests. Troubleshoot: Printing failures Scan-to-email issues Printer connectivity issues Driver issues Queue failures Print quality concerns Escalate complex issues to L3 or OEM support. Ensure SLA compliance. Vendor Coordination Coordinate with printer OEMs and managed print service providers. Support break-fix activities. Track hardware replacement activities. Coordinate consumable and maintenan
Skill Requirements
Technical Skills (Mandatory)
Print Technologies
Enterprise Print Management
Print Queue Administration
Print Server Administration
Print Driver Management
Printer Lifecycle Management
Print Job Troubleshooting
Mercury OMS
Mercury Output Management System (OMS)
Output Workflow Support
Print Monitoring
Output Processing Administration
Microsoft Technologies
Windows Print Services
Active Directory
Group Policy Basics
Windows Server Fundamentals
Print Security
Secure Printing
Follow-Me Printing
Authentication-Based Printing
Print Access Management
ITSM
ServiceNow
Incident Management
Request Fulfillment
Change Management
Problem Management
Preferred Skills
SAP Printing Support
Azure Universal Print
Ricoh / HP / Xerox Print Solutions
Mobile Printing Solutions
PowerShell Fundamentals
Output Management Platforms
Print Automation Concepts
Reporting & Analytics
Educational Qualification
Bachelor's Degree in Computer Science, Information Technology, Engineering, or equivalent.
Preferred Certifications
Microsoft Windows Server Fundamentals
ITIL Foundation
OEM Print Technology Certifications (HP, Ricoh, Xerox)
Print Management Administration Training
Other Requirements
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