About Us
Horeb Tours is a B2B travel and tourism company based in Trivandrum. We work with travel agents and tour operators, providing them with holiday packages, hotel and transport bookings, ticketing, and ground handling for their clients. We are looking for an Office Assistant to handle the day to day running of our office.
About the Role
This is an office-based role covering general office work. You will handle phone calls and emails, prepare and maintain documents, keep the accounts and records up to date, send jobs to our partners, and follow up on pending work. You should be comfortable handling everything in the office, from the phone to the computer to the accounts. Training will be provided on the job, but computer skills are essential and you should already be comfortable working on a computer.
What You Will Do
- Handle incoming calls, emails, and WhatsApp messages and pass them on to the right person
- Prepare and maintain documents such as itineraries, quotations, vouchers, invoices, and letters in Word and Excel
- Maintain day to day accounts, including invoices, receipts, payments, and expenses
- Follow up on payments due from agents and payments to be made to partners
- Keep proper records and files of enquiries, bookings, payments, and accounts in Excel
- Send confirmed bookings and job orders to our partners, such as hotels, transport operators, and ground handling agents
- Follow up with partners to make sure the service is confirmed and delivered on time
- Keep records of jobs sent to partners and their confirmations
- Send rate sheets, package updates, and offers to our agent list
- Handle general office work such as filing, data entry, documentation, and office supplies
- Support the rest of the team with any other office work as needed
What We Are Looking For
- Computer skills are essential. You must be comfortable using MS Office (Word, Excel, Outlook), email, and internet, and able to work on a computer for the full day
- Fluent in English and Malayalam, both spoken and written
- Good at writing clear, professional emails in English
- Good with numbers and able to maintain day to day accounts accurately
- Working knowledge of accounting software such as Tally
- Good communication skills and polite when speaking to agents and partners over the phone
- Able to follow up properly and keep track of pending work without missing anything
- Organised, able to handle several tasks at the same time
- Reliable, punctual, and able to work without being reminded
- Comfortable working closely with others in a small setup
Nice to Have (Not Mandatory)
- Some experience in an office, admin, accounts, or customer support role
- Commerce background such as B.Com or similar
- Experience in travel or hospitality, such as a travel agency, tour operator, DMC, airline or ticketing desk, or hotel or resort
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
