Job Description: Sr. Associate – Customer Service (US Healthcare – TPA)
Location: Malad West, Mumbai
Shift: 5:30 PM – 2:30 AM (US Shift)
Job Summary:
We are seeking a dynamic and customer-focused Customer Service Representative to join our team in a blended process role. The ideal candidate will deliver exceptional service through phone, email, and chat, ensuring a seamless customer experience. This role requires excellent communication skills, multitasking ability, and a commitment to customer satisfaction.
Key Responsibilities:
· Provide outstanding service to customers via phone (voice), email, and chat channels.
· Maintain excellent phone etiquette and uphold high standards of verbal and written communication.
· Address and resolve customer inquiries and issues promptly, ensuring a positive experience.
· Efficiently manage multiple tasks while prioritizing work to meet deadlines and service level agreements.
· Accurately document customer interactions and follow established procedures for escalation or resolution.
Qualifications:
· Minimum 2 years of international voice process experience is mandatory!
· Fluent in English with a strong command of verbal and written communication.
· Excellent interpersonal skills and the ability to build rapport with customers.
· Ability to work effectively during night shifts.
· Proficiency in handling both voice and written interaction channels.
Preferred Skills:
· Previous experience in the insurance industry or international voice is highly desirable.
· Familiarity with CRM tools and ticketing systems.
· Strong problem-solving and multitasking abilities
Pay: ₹350,000.00 - ₹450,000.00 per year
Benefits:
- Leave encashment
- Paid time off
- Provident Fund
Application Question(s):
- What is your notice period?
Education:
Experience:
- Customer service: 1 year (Required)
Location:
- Malad West Dely, Mumbai, Maharashtra (Required)
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
