Tech Lead - Operations Support
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Principal consultant - AI/ML engineer In this role you will be responsible for supporting the network operations 24 X7 for internal IT. You will be working actively on the operational issues along with internal / external stakeholders to recover the systems failure (proactive/reactive). You will work Incident Management Problem Management for each incidents/tickets and need to ensure the high uptime to the business. Your role will network L2+ and need to work on various current/upcoming technologies (explained below) to support business needs. Responsibilities: - The candidate should be holding good experience of hardcore 24 X7 network Ops experience - Candidate will work at the intersection of AI engineering infrastructure automation and platform engineering enabling autonomous decision-making across Compliance Multi-Cloud Network Dev Ops EUC and Identity Management. - Agentic AI & Automation Development - Design and implement agent-based AI systems for infrastructure operations (planning reasoning execution loops) - Build autonomous remediation workflows for incidents alerts and service degradation (HITL HOTL HOOTL) - Develop multi-agent orchestration frameworks for cross-domain infrastructure coordination - Integrate LL Ms with enterprise systems for context-aware decision-making - Infrastructure Automation (Domain-Specific) - Continuously monitor policy adherence detect drift and enable automated remediation of compliance violations. - Orchestrate MACD optimization and cost governance across AWS Azure and GCP using Ia C and AI agents. - Automate provisioning validation and AI-driven troubleshooting across hybrid networks using telemetry and AP Is. - Build self-healing automation for endpoint performance application issues and device lifecycle management. - Automate access provisioning enforce policies and detect/respond to identity anomalies. - AI/ML & LLM Engineering - Develop and fine-tune LLM-powered agents using frameworks like Crew AI Langchain - Build context-aware reasoning systems using telemetry logs and configuration data - Ensure guardrails explainability and human-in-the-loop (HITL) controls - Observability & Telemetry Integration - Integrate with observability platforms - Correlate logs metrics traces for AI-driven insights and decisioning - Build real-time telemetry pipelines for agent consumption - Platform & Engineering Integration - Embed agents into CI/CD pipelines ITSM workflows and platform engineering stacks - Integrate with Service Now Git Ops workflows - Develop reusable automation modules and AP Is - Governance Safety & Reliability - Implement AI safety compliance and governance frameworks - Define levels of autonomy (HITL HOTL HOOTL) - Ensure auditability and traceability of agent actions - Core Technical Skills - Strong programming: Python (mandatory) plus Power Shell / Java Script - Experience with AI/LLM frameworks (Crew AI Langchain) - Hands-on with REST AP Is microservices and event-driven architectures - CI/CD pipelines (Git Hub Actions Azure Dev Ops) - Infrastructure & Automation - Deep knowledge in at least 2 domains: - Network (SD-WAN routing firewalls proxies) - EUC / Desktop Engineering - Cloud (AWS / Azure / GCP) - AI Engineering - Experience with: - LL Ms RAG pipelines embeddings vector D Bs - Prompt engineering and agent orchestration - Understanding of: - Autonomous systems design patterns - Planning reasoning and tool-use agents - Observability & Data - Familiarity with: - Logging monitoring tracing systems - Data pipelines (Kafka Kinesis)
Qualifications
Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
Certifications
Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, CompTIA Network+ - ComptiaComptia
Required Skills
Agile Methodology, Agile Methodology, Applications Support, Backup Management, Client Relations, Cloud Applications, Collaboration Tools, Database Administration, Database Maintenance, Database Management, Database Monitoring, Design Thinking, Enterprise Resource Planning (ERP), Executive Presence, Inclusion, Oracle Exadata Database Machine, Oracle Solaris, OS management, People Leadership, Personal Effectiveness, Risk Management, Security Operations Management, Server Infrastructure, ServiceNow Platform, Storage Management {+ 2 more}
Language
English
Language Proficiency -
Proficient - C2
Additional Job Location -
Job Type
Regular
Master Skill List -
Operations Support
Remote Type -
Office
Work Shift -
Rotating (India)
Why join Genpact?
- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
