Position Title: OPD Executive
Department: Outpatient Services
Reporting To: Manager – OPD
Location: Chennai
Job Summary:
The OPD Executive will be responsible for managing smooth functioning of the Outpatient Department, ensuring an efficient, patient-friendly experience from registration to consultation, diagnostics, and billing. She will coordinate between doctors, nurses, diagnostics, and billing teams to ensure timely and accurate patient flow management.
Key Responsibilities:
- Manage patient registration, appointment scheduling, and consultation flow for all OPD consultants.
- Coordinate with front office and nursing staff to maintain appointment time discipline and avoid delays.
- Assist patients in completing consultation-related formalities and guide them to diagnostics or pharmacy as required.
- Maintain daily OPD statistics (consultation numbers, cancellations, delays) and report to the Operations Manager.
- Handle patient feedback, grievances, and escalate issues promptly for redressal.
- Coordinate with marketing and corporate desks for corporate, insurance, and package patients.
- Ensure availability of consultation rooms, required stationery, and equipment readiness.
- Maintain cleanliness and professional ambience within OPD waiting and consultation areas.
- Support NABH documentation and audit requirements related to patient handling, registration, and consent forms.
Skills and Competencies:
- Excellent communication and interpersonal skills in English and Tamil.
- Good understanding of hospital workflows and OPD coordination.
- Basic computer knowledge (HIS / MS Office).
- Courteous, empathetic, and patient-centric approach.
Qualifications and Experience:
- Graduate in any discipline (preferably Life Sciences / Hospital Administration).
- Minimum 2–4 years of experience in OPD or Front Office operations in a multi-specialty or super-specialty hospital.
- candidates with hospital experience would be given a higher start
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹18,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
