We are seeking a warm, organized, and professional Front Office Executive to be the face of our dermatology clinic. You will manage the reception area, welcome patients, coordinate appointments, and handle basic billing. Your goal is to ensure a smooth, welcoming, and premium experience for every patient from the moment they walk through the door
Key Responsibilities
Patient Handling & Customer Experience
- Greet patients courteously and ensure a welcoming clinic atmosphere
- Handle patient inquiries (walk-ins, phone, WhatsApp, email) with professionalism
- Explain clinic services, procedures, and pricing packages accurately
- Ensure patient comfort, privacy, and confidentiality at all times
Appointment & Front Desk Management
- Schedule, confirm, reschedule, and manage appointments efficiently
- Coordinate patient flow with doctors, therapists, and nursing staff
- Maintain daily appointment logs and follow-up schedules
- Manage waiting times and communicate delays tactfully
Billing & Administrative Support
- Generate bills, process payments, and manage POS/cash handling
- Maintain patient records, consent forms, and documentation
- Handle basic insurance / package tracking if applicable
- Support clinic reporting and daily front office MIS
Sales Support & Follow-ups
- Assist in converting inquiries into consultations and treatments
- Conduct follow-up calls/messages for missed appointments and post-treatment care
- Promote ongoing offers, memberships, and treatment packages
Clinic Coordination & Hygiene Standards
- Coordinate with housekeeping and support staff to maintain front desk hygiene
- Ensure reception area is presentable and stocked with required materials
- Follow clinic SOPs, safety, and hygiene protocols
Required Skills & Qualifications
- Bachelor’s degree preferred (any discipline)
- Excellent communication and interpersonal skills
- Pleasant personality with a customer-first mindset
- Proficiency in MS Office / clinic management software
- Ability to multitask and remain calm under pressure
Preferred Experience
- Experience in aesthetic, dermatology, cosmetic, dental, or wellness clinics
- Knowledge of aesthetic treatments and terminology
- Sales or patient conversion experience
Key Competencies
- Professional appearance and demeanor
- Attention to detail and confidentiality
- Strong organizational skills
- Empathy and patient-centric approach
Job Type: Full-time
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
