Job Description
yeble placmentsis looking for a CRM Executive to join our team at our office in Okhla Industrial Area, Phase 1, New Delhi.
The ideal candidate will be responsible for managing customer interactions, maintaining accurate CRM records, coordinating with internal departments, following up with clients regarding orders and payments, and supporting day-to-day customer relationship activities.
Candidates with prior experience in CRM, Sales Coordination, Customer Relationship Management, or a similar role are preferred. Experience in the Pharma/Biotech industry will be an added advantage.
Key Responsibilities
- Manage day-to-day customer interactions and maintain professional relationships with clients.
- Maintain and regularly update CRM records and customer databases.
- Record customer inquiries, follow-ups, orders, and other relevant information accurately.
- Coordinate with Sales, Accounts, Logistics, and other internal teams to ensure smooth order processing.
- Follow up with customers regarding:
- Orders
- Payments
- Deliveries
- Pending requirements
- Customer queries
- Monitor customer requirements and ensure timely communication and follow-up.
- Coordinate internally to resolve customer issues and provide appropriate responses.
- Maintain proper documentation of customer communications and transactions.
- Prepare basic MIS reports and customer-related reports as required.
- Track pending customer activities and ensure timely closure.
- Support the sales team with customer information and follow-up activities.
- Maintain confidentiality and accuracy of customer and company information.
- Perform other CRM and coordination-related duties assigned by management.
Candidate Requirements
- Bachelor's degree in any discipline.
- Minimum 6 months of relevant experience in:
- CRM
- Sales Coordination
- Customer Relationship Management
- Customer Support
- Sales Operations
- Order Coordination
- Similar administrative/customer-facing roles
- Pharma industry experience is preferred.
- Good verbal and written communication skills.
- Strong customer relationship and follow-up skills.
- Good coordination and interpersonal skills.
- Basic knowledge of MS Excel and MS Office.
- Ability to maintain accurate records and handle multiple tasks.
- Good organizational and time-management skills.
- Ability to work effectively with Sales, Accounts, Logistics, and other departments.
- Candidates who are comfortable working full-time from the office are preferred.
Preferred Skills
Technical Skills:
- CRM software/database handling
- MS Excel
- MS Word
- MS Office
- Basic MIS reporting
- Customer database management
- Data entry and record maintenance
Pay: ₹15,000.00 - ₹30,000.00 per month
Work Location: Hybrid remote in New Delhi, Delhi 110009
