Customer Support Representative – OS NA Chat Process (International)
Location: Jaipur
Shift: Night Shifts
Employment Type: Full-Time | Work From Office
About the Role:
Hiring for the OS NA International Process (Chat). This is a great opportunity for freshers and experienced candidates looking to build a career in the international BPO industry.
Key Responsibilities:
- Handle customer interactions through Chat & Voice support
- Resolve customer queries efficiently and professionally
- Maintain quality, productivity, and customer satisfaction standards
- Document customer interactions accurately
Eligibility Criteria:
Education:
- Graduates & Undergraduates can apply
Experience:
- Freshers & Experienced (1 year) both eligible
Skills Required:
- Excellent English communication skills
- Technical aptitude
- Customer-centric approach
- Comfortable with rotational and night shifts
Salary Structure:
- Freshers: ₹30K package = ₹24,410 CTC + ₹3000 PLI + 2,597 Statutory Bonus
- Experienced (1 yr): ₹32K package = ₹26,045 CTC + ₹3200 PLI + 2,771 Statutory Bonus
- PLI applicable post training based on attendance, login hours, QA & CSAT-DSAT.
Work Schedule & Benefits:
- 5 days working
- Rotational shifts & week offs
- 9.5 hours/day including break
- Cab facility for eligible night shifts only
- No leaves allowed during first 3 months (except weekly offs)
- Relocation Benefits (For Outstation Candidates Only)
- 10 Days Free Stay (Dual Occupancy)
- One-way Bus/Train Ticket
- Relocation Bonus up to ₹10,000 (not for rehires)
Interview Process:
HR Round → Operations Round → Assessments → Final Selection → BGV & Joining
Pay: Up to ₹32,000.00 per month
Work Location: In person
