Company Description
Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.
Job Description
As Food & Beverage Team Leader you will support the team with the smooth and efficient day to day operation of the outlets. Your role will include:
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Organize the daily operations of the Food & Beverage team
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Ensure 5-star service quality across all F&B areas including our Restaurant, In-Room Dining, and Bar.
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Lead by example, motivate, and coordinate the Food & Beverage team to exceed guest expectations
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Communicate feedback and key information to the Food & Beverage leadership team
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Maintain high levels of guest satisfaction by promptly addressing any concerns or special requests
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Lead by example and conduct team training to align with premium brand and service standards
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Collaborate with the culinary team to support with menu implementation and delivery
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Monitor rosters and staffing schedules to meet operation requirements
Qualifications
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Proven experience (2-3 years minimum) in food and beverage service, preferably in a luxury hotel setting
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Previous leadership experience in hospitality
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Strong team management and motivational skills
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Excellent customer service orientation with a keen eye for detail
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Proficiency in hotel management software and point-of-sale systems
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In-depth knowledge of food and beverage trends, dietary restrictions, and allergens
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Ability to work flexible hours, including nights, weekends, and holidays
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Bachelor's degree in Hospitality Management or related field preferred
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Current Food Safety Certification
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Responsible Service of Alcohol Certification
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Strong problem-solving abilities and decision-making skills
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Excellent communication skills in English, both verbal and written.
