APS Level 5
$89,135 to $96,829 + 15.4 Superannuation
All Locations
About the Aged Care Quality and Safety Commission
The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.
We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.
We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.
We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.
We have a variety of interesting job opportunities in capital cities around Australia.
About the Team
The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services.
The SIRS sets out arrangements for providers of aged care to manage and take reasonable action to prevent incidents with a focus on the safety, health, wellbeing and quality of life of consumers.
The SIRS has 2 key components:
Incident management responsibilities
Reportable incident obligations
The 8 types of reportable incidents that must be reported to the Commission include:
Unreasonable use of force
Unlawful sexual contact or inappropriate sexual contact
Psychological or emotional abuse
Stealing or financial coercion by a staff member
Neglect
Inappropriate use of restrictive practices
Unexplained absence for care/missing consumers
Unexpected death.
The aim of SIRS is to:
Build the capability of providers or reduce the occurrence of serious incidents and improvement quality and safety
Require providers to review incident information to drive improvements in quality and safety.
Enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission. SIRS Team delivers on this aim by:
Assessing the actual or potential risk to health and safety, health, wellbeing, and quality of life of a consumer and provider capacity and capability to address the risk
Acting in a timely manner, proportionate, and coordinated manner if a provider is not demonstrating capability
Educating providers using the intelligence gathered from notifications
Ensuring business notifications are recorded accurately into the business systems to produce meaningful intelligence.
For more information on the SIRA program go to:
https://www.agedcarequality.gov.au/providers/serious-incident-response-scheme
Position Duties
Reporting to and with the support of the Team Leader, Serious Incident Response Scheme, you will be responsible for:
Work independently and providing guidance to assess sensitive and at times confronting information as to the risk to the older person within prescribed timeframes
Searching and analysing the Commission’s business systems to conduct quality risk assessments with an informed decision about likelihood of risk and potential trends
Communicating with aged care providers if further information is required to inform an assessment by phone or in writing
Exercising judgement to make decisions governed by the application of rules, regulations, best practice principles or the agency's operating instructions and procedures
Under limited supervision perform objective and systematic research and analysis to obtain accurate conclusions based on evidence
Documenting, in an accurate and timely manner, assessments and information received in respect to a notification
Interpret legislation, policy, procedures, and guidelines to prepare complex matters for escalation to other areas of the Commission for further action
Build and sustain relationships; liaises with a range of internal and external stakeholders
Contribute to the priorities of the team and effectively manage your workload
Have accountability for tasks and decisions and supports colleagues in achieving their goals through the provision of guidance and quality assurance
Commitment to agreed productivity goals
Attend, and participate in, team and section meetings and/or training when required
Position Eligibility Requirements (Selection Criteria):
To be successful in this role you will need to demonstrate the following:
Ability to analyse and draw accurate conclusions based on available information using guidelines and other job aids
Demonstrated ability to take personal responsibility for accurate completion of work that adheres to guidelines and other procedures
Commitment, energy, and drive to see goals are achieved
The ability to learn and build proficiency across different IT systems
Ability to remain positive and respond to work pressure in a calm manner
Willingness to seek and act on feedback
Demonstrated good communication skills including, preparing reports and briefings.
Demonstrated capability in making regulatory decisions.
Essential requirements:
Capacity to work rostered 7.5-hour shifts between 7am-7pm.
Willingness to work principally in the office during your training and consolidation period.
Position Notes:
Salary offered will be between $89,135 - $96,829 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.
Please complete the application and submit by Friday 17 July 2026 and 11:30pm (AEST)
Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.
Please contact our recruitment team on (02) 9633 3262 or
[email protected] for assistance with accessing our website or with lodging your application.
Specific questions about the roles can be directed to Giovanna Stonehouse by emailing
[email protected] with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
RecruitAbility applies to this vacancy. Under RecruitAbility you will be invited to participate in further assessment activity for the vacancy if you choose to apply under RecruitAbility; declare you have a disability; and meet the minimum requirements for the position. For more information, visit https://www.apsc.gov.au/recruitability.
We provide reasonable adjustments such as access, equipment or other practical support at relevant stages of the recruitment process. Please email
[email protected] if you need any adjustments made.
Further information:
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