Job Title: Front Office Executive
Location: iFeel Fitness Gym, iLEAD Campus, Kolkata
Job Type: Full-Time
About Us:
iFeel Fitness Gym is the in-house fitness and wellness centre of iLEAD, one of Eastern India's leading educational institutions. We are looking for an energetic, customer-focused, and sales-oriented Front Office Executive to manage front desk operations and contribute to membership growth.
Key Responsibilities:
- Manage day-to-day front desk operations and member interactions.
- Maintain accurate records of memberships, attendance, enquiries, and payments.
- Handle walk-in enquiries and convert prospects into gym members.
- Actively promote gym membership plans and achieve enrolment targets.
- Follow up with existing members for renewals and membership extensions.
- Encourage members to upgrade from monthly plans to quarterly, half-yearly, and annual memberships.
- Coordinate with trainers and members to ensure a positive customer experience.
- Ensure proper upkeep, cleanliness, and overall presentation of the gym facility.
- Address member concerns and provide timely support.
- Prepare periodic reports related to memberships, renewals, and revenue generation.
Requirements:
- Candidates with prior experience of front office / reception handling in a gym will be preferred.
- Graduate in any discipline.
- 1–3 years of experience in front office, customer service, sales, hospitality, gym, wellness, or related sectors.
- Strong communication and interpersonal skills.
- Comfortable with sales, follow-ups, and customer engagement.
- Basic computer knowledge and record-keeping skills.
- Professional appearance and positive attitude.
- Immediate joiners will be preferred.
Compensation:
Salary will be commensurate with qualifications and experience.
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Work Location: In person
