Department: Front Office manager
Experience: Minimum 8 years in hotel front office operations
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Job Summary
Lead front office operations to ensure smooth guest experiences, efficient team performance, and optimal room revenue, with strong focus on OTA management and service standards.
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Key Responsibilities
- Oversee reception, reservations, and guest services
- Ensure seamless check-in/check-out and high guest satisfaction
- Handle guest queries, complaints, and special requests
- Train, supervise, and manage front office team
- Monitor room inventory, occupancy, and pricing with revenue/sales teams
- Manage OTA platforms (Booking.com, Expedia, Agoda) and optimize listings
- Prepare and review daily reports (revenue, occupancy, forecasts)
- Coordinate with housekeeping and maintenance for room readiness
- Ensure accurate billing, cash handling, and audits
- Maintain compliance with hotel policies and SOPs
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Requirements
- 8+ years in hotel front office, with leadership experience
- Strong OTA and channel manager knowledge
- Familiarity with PMS
- Excellent communication and leadership skills
- Ability to multitask, solve problems, and work flexible shifts
Pay: ₹12,645.34 - ₹37,976.37 per month
Work Location: In person
