Job Title
Soft Service Executive
Department
Operations – Facility Management
Reporting To
Facility Manager / Assistant Facility Manager
Job Summary
The Soft Service Executive is responsible for supervising and ensuring the efficient delivery of soft services, including housekeeping, pantry, landscaping, pest control, and waste management. The role focuses on maintaining high standards of cleanliness, hygiene, safety, and customer satisfaction while managing service staff and vendors.
Key Responsibilities
- Supervise day-to-day housekeeping and other soft service operations.
- Ensure all areas are clean, hygienic, and maintained according to company standards.
- Monitor housekeeping staff attendance, grooming, and performance.
- Conduct regular inspections and quality audits.
- Coordinate with vendors for pest control, landscaping, and waste management services.
- Ensure adequate availability of cleaning materials and consumables.
- Address client complaints and resolve service-related issues promptly.
- Maintain daily, weekly, and monthly service reports.
- Ensure compliance with health, safety, and environmental (HSE) standards.
- Train housekeeping staff on SOPs, safety practices, and customer service.
- Support cost control by optimizing manpower and consumable usage.
Qualifications
- Graduate or Diploma in Hospitality, Hotel Management, Facility Management, or a related field.
- Certification in Housekeeping or Facility Management is an added advantage.
Experience
- 2–5 years of experience in housekeeping or facility management.
- Experience in managing housekeeping teams and client sites is preferred.
Required Skills
- Team leadership and supervision
- Client relationship management
- Communication and interpersonal skills
- Vendor management
- Quality inspection and audit skills
- Knowledge of housekeeping chemicals and equipment
- Time management and problem-solving
- MS Office and reporting skills
Key Performance Indicators (KPIs)
- Client satisfaction score
- Housekeeping audit score
- Service quality compliance
- Team attendance and productivity
- Consumable cost control
- Complaint resolution time
- Health and safety compliance
Career Growth Path
- Soft Service Executive
- Senior Soft Service Executive
- Assistant Facility Manager
- Facility Manager
- Senior Facility Manager
- Cluster Facility Manager
- Regional Manager
- Operations Head
Working Conditions
- Work at client sites or corporate facilities.
- May require shift work, weekend support, or availability during emergencies.
This JD is suitable for corporate offices, IT parks, hospitals, educational institutions, manufacturing facilities, and commercial buildings.
Pay: ₹24,000.00 - ₹25,000.00 per month
Benefits:
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
