Customer Support Executive – TourBox
Location: Edappally, Kochi 8590863735
Employment Type: Full-Time
About TourBox
TourBox is a travel marketplace that connects travelers with tour operators, stays, DMCs, and other travel service providers.
We are looking for a customer-focused and enthusiastic Customer Support Executive to deliver an excellent support experience to our customers and business partners.
Key Responsibilities:
Handle customer enquiries via phone, WhatsApp, email, and chat.
Assist travelers and travel partners with platform-related queries.
Resolve customer issues promptly and professionally.
Coordinate with internal teams to ensure timely issue resolution.
Maintain accurate records of customer interactions and follow-ups.
Support listing partners during onboarding and profile updates.
Collect customer feedback and suggest service improvements.
Ensure a high level of customer satisfaction at all times.
Requirements
Bachelor's degree in any discipline. Excellent communication skills in English and Malayalam (Hindi is an added advantage). Good interpersonal and problem-solving skills. Basic computer knowledge and proficiency in MS Office. Ability to multitask and work in a fast-paced environment. Prior experience in customer support or the travel industry is preferred but not mandatory.
What We Offer Competitive salary. Career growth opportunities in the travel technology industry. Friendly and collaborative work environment. Training and skill development.
Work Location: Edappally, Kochi
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
