We are looking for a responsible and well-mannered Night Front Office Receptionist to manage guest check-ins, reservations, and front office operations during the night shift at Portico Service Apartments. The candidate should be professional, presentable, and capable of handling guests and basic administrative tasks independently.
Responsibilities
- Handling guest check-ins and check-outs during the night shift
- Attending phone calls, WhatsApp inquiries, and booking requests
- Coordinating reservations from Airbnb, Booking.com, direct bookings, and other OTA platforms
- Assisting guests with queries, requests, and basic support during their stay
- Maintaining front office records, guest registers, and payment entries
- Coordinating with housekeeping and maintenance staff when required
- Monitoring late-night arrivals and ensuring smooth guest experience
- Maintaining cleanliness and professionalism at the reception/front office area
- Preparing basic daily reports and occupancy updates
Requirements
- Basic computer knowledge
- Good communication skills in English & Malayalam
- Ability to handle guests politely and professionally
- Prior experience in hotel/service apartment front office is preferred
- Ability to work independently during night hours
- Basic knowledge of OTA platforms and reservations is an added advantage
Preferred Qualities
- Responsible and trustworthy
- Good customer handling skills
- Organized and attentive to detail
- Calm under pressure and able to handle late-night situations professionally
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
