Job Role: Front Office Executive
Department: Front Office / Operations
Experience: 1–2 years
Location: Multiple locations
About the Organization We believe exceptional hospitality begins at the front desk. Our teams are empowered to take ownership, deliver service excellence, and build long-lasting guest relationships in a fast-paced and people-driven environment.
Role Overview The Front Office Executive oversees daily front office activities, ensures service quality, and supports the front office team in delivering consistent guest experiences. Responsibilities • Manage daily front office operations and guest handling • Ensure smooth check-in/check-out and reservation processes • Address guest concerns and ensure timely resolution • Train and guide Front Office Associates • Coordinate with housekeeping, F&B, and maintenance teams • Monitor service quality and guest satisfaction scores • Prepare daily reports and maintain shift handovers • Ensure SOPs and brand standards are followed
Qualifications • 1–2 years of front office experience in hospitality • Strong communication and interpersonal skills • Hands-on experience with PMS and billing systems • Ability to handle pressure and multitask • Leadership mindset with attention to detail Requirements: • Degree in Hotel Management or Hospitality • Some experience in hotel operations • Strong leadership, financial, and communication skills
Benefits: • Free Accommodation + Food • PF & Medical Insurance • Retention Bonus of ₹ 10,500 after completion of 1 year • Attractive salary with career growth opportunities
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Health insurance
- Leave encashment
- Life insurance
- Provident Fund
Application Question(s):
- What is your Current CTC?
- What are your Expected CTC?
- What is your Notice Period?
Education:
Experience:
- Hotel management: 1 year (Required)
Work Location: In person
