Designation: -Customer Support Executive
US Telecom Voice Process/ Chat/ Blended
Key Responsibilities:
Handle inbound customer calls (International process) with professionalism and empathy.
Resolve customer queries related to billing and technical issues, account-related queries, and product/services information.
Escalate complex queries to higher-level support teams while maintaining customer satisfaction.
Ensure high level of customer satisfaction and professionalism.
Accurately document customer interactions and resolutions in the system.
Desired Candidate Profile:
Minimum 1year of experience in international voice/chat/blended process.
Excellent verbal communication skills in English.
Willing to work rotational shift (including night shifts).
Strong Problem - solving skills and customer - oriented approach.
Undergraduate or Graduate from any stream.
Education: UG, Graduate
Perks and Benefits:
2 - Way Cab Facilities (Pick and Drop)
5 - Days working in a week.
Structured career growth and internal learning platforms
Location: Pune Hinjewadi Phase 3 (Work from Office)
If Interested please send your cv to [email protected]
Contact: 9593540633
Pay: ₹200,000.00 - ₹500,000.00 per year
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
