Job Summary:
Responsible for supervising reservation operations, managing room inventory, ensuring booking accuracy, and maximizing occupancy through effective use of the IDS PMS system.
Key Responsibilities:
- Supervise daily reservation activities and booking processes
- Manage room inventory, availability, and rate updates in IDS PMS
- Handle guest booking inquiries via phone, email, and online channels
- Ensure accurate reservation entries, modifications, and cancellations
- Coordinate with Front Office, Sales, and Revenue teams
- Monitor occupancy forecasts and reservation reports
- Train and guide reservation executives on IDS PMS operations
Skills Required:
- Strong knowledge of IDS PMS and reservation management
- Excellent communication and guest service skills
- Attention to detail and accuracy
- Team leadership and coordination abilities
- Good analytical and reporting skills
Qualification & Experience:
- Degree/Diploma in Hotel Management preferred
- 2–5 years of experience in hotel reservations
- Minimum 1–2 years of supervisory experience preferred
Preferred Experience:
- Experience in hotels, resorts, or hospitality chains
- Knowledge of OTA portals, channel managers, and revenue management
Pay: ₹22,000.00 - ₹30,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
