Job Title: Support Coordinator
Job Summary
The Support Coordinator is responsible for ensuring seamless coordination between clients, delivery teams, and internal stakeholders. This role focuses on managing client communications, tracking delivery activities, coordinating payment follow-ups, resolving customer queries, and providing end-to-end support throughout the service delivery lifecycle. The Support Coordinator plays a key role in maintaining customer satisfaction and ensuring smooth operational execution.
Key Responsibilities
Client Coordination & Support
- Serve as the primary point of contact for client inquiries and support requests.
- Respond to and resolve client queries in a timely and professional manner.
- Maintain regular communication with clients regarding delivery status, service updates, and issue resolution.
- Ensure high levels of customer satisfaction through proactive support and follow-up.
Delivery Coordination
- Coordinate with delivery teams to ensure timely and successful completion of deliveries.
- Monitor and track delivery schedules, milestones, and service commitments.
- Escalate delivery-related issues and work with relevant teams for prompt resolution.
- Provide end-to-end coordination and support throughout the delivery process.
Payment Coordination
- Coordinate with clients and internal finance teams regarding invoices and payment status.
- Follow up on outstanding payments and ensure timely collections.
- Maintain accurate records of client payments, invoices, and related documentation.
- Support reconciliation activities and address payment-related inquiries.
Issue Resolution & Support Activities
- Log, monitor, and track customer issues through to closure.
- Coordinate with internal teams to resolve service, delivery, or payment-related concerns.
- Ensure adherence to service levels and support standards.
- Prepare status updates and reports on support activities, deliveries, and client concerns.
Administrative & Reporting Responsibilities
- Maintain accurate records of client interactions, support tickets, and delivery updates.
- Generate periodic reports on support performance, deliveries, and payment follow-ups.
- Identify opportunities for process improvements to enhance customer experience and operational efficiency.
Required Skills & Qualifications
- Bachelor's degree in Business Administration, Operations, Customer Service, or a related field.
- 2-5 years of experience in support coordination, customer service, delivery coordination, or client management.
- Strong communication and interpersonal skills.
- Excellent problem-solving and issue-resolution abilities.
- Ability to coordinate with multiple stakeholders and manage competing priorities.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
- Strong organizational and documentation skills.
- Customer-focused mindset with attention to detail.
Key Competencies
- Customer Relationship Management
- Delivery Coordination
- Payment Follow-up & Coordination
- Issue Resolution
- Stakeholder Management
- Communication & Negotiation
- Process Coordination
- Time Management
- Reporting & Documentation
How to Apply:
Interested candidates are encouraged to send their resumes to [email protected] or contact at 8688400273. Please include "Job Role" in the subject line.
Pay: From ₹15,000.00 per month
Benefits:
Work Location: In person
