Job Summary
As a Quality Inspector you are responsible for final inspection of all diagnosis and repairs carried out on vehicles. You also ensure the proper closing of workshop orders with respect to Mercedes Benz requirements. You ensure that all customer concerns, requirements are well processed and well addressed as per standards. You are key person in identification of root cause of repeat repairs and implement suitable countermeasures with Job Controller to improve service quality and consequently the ‘Customer Satisfaction’.
Qualification
You are a diploma holder with critical evaluation techniques to impart quality in work.
Training
- Trained in repair & diagnosis of electronic, mechanical and hydraulic systems in automobiles Experience
- 5-10 years of experience as technician
- Experience of mentoring team of technicians in diagnosis, repair/maintenance.
Competencies Social and interpersonal competence
- You are proactive learner of new technologies, procedures and capable of imparting the knowledge in others.
- You are sensitive towards customer concerns, requirements and have an urge to achieve high quality standards.
- You are a critical observer with good mentoring abilities.
- You have fact finding attitude rather than fault finding.
Method and process competence
- You have a thorough knowledge of the Mercedes-Benz workshop processes, products and services.
- You follow the functional, visual and fluid level check points in final inspection process.
- You complete the technical documentation and record the findings in work order for necessary submission to Job Controller.
- You analyze the root cause of repeat repairs and suggest countermeasures in your daily report to Job Controller for necessary implementation.
Technical Competence
- You possess good general maintenance & system knowledge.
- You are familiar with the operation of all the current vehicle systems and functions which you can explain in detail to others, if needed.
- You have a good command of all the maintenance, test, and adjustment operations or rapidly become familiarized with these.
- You can recognize and identify any discrepancies in the diagnoses and repair works done on the vehicle and are able to suggest further measures.
- You hold a clean and valid driving license.
Tasks Final inspection
- Checking the concerns reported by customer.
- Ensuring that the proper Diagnosis is carried out by referring STAR reports, TIPS documents etc.
- Inspection and confirmation of all Repair work carried out by technicians.
- Referring WIS documents, EPC for correct part numbers, defective components.
- Checking of the workshop order for diagnosis/repair sequence details, technician’s name, signature and time recording.
- Repairs of defects other than customer complaints.
Vehicle testing
- Inspection of the vehicle as per points mentioned for final control in the workshop order.
- Road testing of the vehicle (has to confirm after repair status of customer complaints, normal performance of the vehicle, brakes, abnormal noise, and other defects as per his experience) Checking of vehicle interior and exterior cleaning.
- Checking of the instrument cluster for proper setting (clock, language etc.).
- Confirmation of repair by inspection of vehicle for proper fitment, leakages etc.
Defect analysis of work shop order
- Perform functional checks if necessary in a test drive.
- Document the results of the functional check on the workshop order.
- Specify defect detected and document these appropriately.
- Define the further procedure in case of defects detected and immediately report to Job Controller for order extension.
- Initiate corrective measures for defects found promptly.
- Identify possible causes for defects found and analyze the root cause and prepare the action plan for the same.
Closing of workshop order
Ensuring that all customer concerns and relative work shop orders are completed in proper manner. Ensuring that the customer’s vehicle is in order and clean and ready for delivery.
Interested candidate can share resume by indeed or can what's app on 9011041123
Contact Person : Sushant Jagdale - HR
Pay: ₹30,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
