Job Description: US Mortgage
Handling inbound phone calls, chats, and emails from customers.
- Assisting customers in finding resolutions on customer query/issues/concerns
- Helping customers understand our products, navigate the application process, and move confidently through each step of their experience.
- Manage customer expectations on timeline and resolution. Find best solutions to ensure customer requirements are met
- Treat customers in a consistent, courteous, and efficient manner according to quality monitoring guidelines
