Lifestyles Concierge
Location: Sector 48, Gurugram, India
Shift: 24×7 Rotational
Work Model: Hybrid
Overall Purpose of the Job
The Lifestyle Concierge is responsible for handling and fulfilling client requests across phone, email and chat channels. The role focuses on delivering a high-quality customer experience by researching solutions, coordinating with partners, and using internal systems to meet client needs. It requires strong communication, problem-solving, and multitasking skills, along with the ability to manage expectations, handle sensitive or escalated situations, and maintain professionalism while representing client brands.
Key Responsibilities
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Independently, and as needed as part of a team, fulfill client requests via phone, email, chat, and other communication channels.
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Exercise judgment and discretion when handling escalated service issues and vendor communication.
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Ensure a positive customer experience after every interaction.
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Provide accurate and timely information regarding requests.
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Deliver services within contractual scope and manage expectations appropriately.
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Build relationships by understanding customer preferences and requirements.
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Initiate outbound calls in line with program requirements.
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Apply service standards when fulfilling requests.
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Leverage partners and available resources to fulfill customer needs.
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Communicate responses clearly and professionally.
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Represent client brands in a professional manner.
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Attend meetings and training sessions to stay updated on client requirements.
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Use enterprise systems to capture data and process information.
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Apply client and organizational policies when interacting with customers.
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Demonstrate ability to multitask and prioritize in a fast paced environment.
Other Duties
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Abide by all Aspire Lifestyles policies and procedures.
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Work flexible hours as required.
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Carry out other reasonable duties as requested by management.
The Lifestyle Concierge is expected to have:
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Minimum 3+ years of customer service or sales experience in luxury, travel/tourism, hospitality, airline, hotel/guest services
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Geographical knowledge and exposure, with a keen and demonstratable interest in global concierge delivery (shopping, sports, culture, travel, etc.)
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Strong and natural communicator with refined listening and conversational skills
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Service oriented, with a pleasant personality
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Well presented with proper deportment skills
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Exemplifies resourcefulness and problem-solving skills
