Job Title: CRM Service Coordinator Assistant
Location: Govind Nagar, Nashik, Maharashtra
Department: Customer Service / CRM
Reports To: CRM Manager / Service Manager
Job Type: Full-Time
Job Summary:
We are looking for a proactive CRM Service Coordinator Assistant to manage customer service requests, coordinate service schedules, and maintain strong client relationships. The candidate will act as a bridge between customers, the service/technical team, and management, ensuring timely resolution of complaints and smooth after-sales service.
Key Responsibilities:
Customer Service Coordination:
- Receive, log, and track customer complaints/service requests via calls, emails, or CRM software
- Assign service requests/complaints to the concerned service engineer/technician
- Schedule and coordinate service visits, AMC (Annual Maintenance Contract) calls, and follow-ups
- Ensure timely closure of complaints and update status in the CRM system
- Follow up with customers for feedback after service completion
- Escalate unresolved or critical issues to the service manager/senior team
CRM & Documentation:
- Maintain and update customer database, service history, and warranty records in CRM software
- Prepare and maintain AMC records, renewal reminders, and contract tracking
- Generate service reports, complaint status reports, and MIS for management review
- Coordinate spare parts requirements with the service/technical team and stores
- Maintain records of service calls, spare parts used, and billing details
Coordination & Support:
- Coordinate with the sales team for handovers of new customers/installations
- Liaise with service engineers/technicians for scheduling, route planning, and status updates
- Assist in preparing service quotations, invoices, and AMC proposals
- Handle customer inquiries related to warranty, service charges, and AMC terms
- Support in resolving billing or invoicing discrepancies related to service calls
Required Skills & Qualifications:
- Graduate in any discipline (Engineering background preferred but not mandatory)
- 1–3 years of experience in CRM/service coordination, preferably in HVAC, electrical, or technical service industry
- Proficiency in CRM software, MS Excel, and MS Office
- Strong communication skills (English, Hindi, Marathi)
- Good organizational and multitasking abilities
- Customer-focused attitude with problem-solving skills
- Ability to coordinate with multiple teams (service, sales, technical) simultaneously
Salary: As per industry standards / based on experience
Working Hours: [e.g., 9:30 AM – 6:30 PM, Monday to Saturday]
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
