Position Title: Applications Engineer
Reports To: Business Development and Sales Operations Manager, c3US
Location: Mumbai, India (Remote)
Work Timing: Indian Shift (5:30 PM to 2:30 AM) US shift (8.00 am to 5.00 pm EST)
Position Summary:
Supports the Inside/Outside sales team by producing crosses, quotes, and proposals as requested by prospects and customers as well as interpreting technical requirements and providing technical information when required. Engages in technical/application discussions via phone call, video calls and in written communications with prospects and customers.
Essential Duties & Responsibilities:
▪ Determinesthec3controls equivalent item numbers based on the manufacturer's part numbers provided by customers.
▪ Generates the c3controls sales quotes from the ERP system.
▪ Engages in technical/application calls/video calls with prospects and customers.
▪ Prepare demonstrations and applications of company products for sales team members to present to customers.
▪ Performpreandpostsales technical support to customers for their specific applications.
▪ Conduct internal product and application training.
▪ Interface with sales, marketing, engineering, manufacturing, and quality functions to ensure the successful specification, sale and installation of existing and new products.
▪ Act as a technical resource to customers and other departments to address inquiries and problems.
▪ CDR(CustomerDocumentation Requests) i.e. Country of Origin, HTS Code Requests, and compliance requests (ex. RoHS), etc.
▪ PAR(ProductAction Requests)
▪ Updates job knowledge by studying new product descriptions; participating in
educational opportunities.
▪ Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Supervisory Responsibility:
▪ This position has no supervisory responsibilities.
Travel:
▪ This position does not require travel.
Required Education and Experience:
▪ Bachelor's degree in a technical discipline or equivalent experience.
▪ Proficiency in Computer Programs such as Microsoft WORD, EXCEL, PowerPoint, Google Suite, etc.
Preferred Education:
▪ B.S. Mechanical Engineering, B.S. Electrical Engineering, B.S. Engineering Mechanics, B.S. Industrial Engineering, Electro-Mechanical Engineering Technology, B.S. (Engineering).
▪ Demonstrated experience reading and understanding basic electrical schematics, electrical and electromechanical product specifications and technical information related to industrial controls.
▪ Strong interpersonal skills/ability to establish rapport, ability to converse with people at any technical level and any authority level, with excellent problem solving & conflict resolution skills.
▪ Excellent English language communication skills, verbal and written. Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Working Conditions: Primarily in an office environment. Some weekend or evening work might be required. Work Environment:
▪ This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax/scanner machines. This position may be remote when working USA hours.
Physical Demands:
▪ The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
▪ While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work:
▪ This is a full-time position, Monday through Friday
Benefits:
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund
Work Location: Remote
