- Handle room changes, extensions, early check-ins, and late check-outs.
- Maintain accurate guest accounts and update reservation information.
- Process cash, card, vouchers, deposits, and other approved payment methods.
- Verify and correct guest billing whenever required.
- Answer telephone calls and respond professionally to guest enquiries.
- Handle guest requests, complaints, and concerns and ensure timely follow-up.
- Provide guests with information about hotel facilities, services, local attractions, and transportation.
- Coordinate with Housekeeping regarding room status, room readiness, and guest requirements.
- Coordinate with F&B, Engineering, Security, Bell Desk, and other departments when required.
- Prepare and review daily front-office reports, logs, and shift handover information.
- Maintain proper records of guest documents and front-office transactions.
- Follow hotel standards for guest service, grooming, communication, safety, and confidentiality.
- Maintain a clean, organized, and professional front-desk area.
- Protect hotel property, guest belongings, confidential information, and financial assets.
- Assist guests with special requirements and accessibility needs.
- Handle emergency situations according to hotel procedures.
- Perform any other duties assigned by the Front Office Manager or Supervisor.
Candidate Profile
- Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
- Freshers are welcome to apply for entry-level positions.
- Previous hotel front-office experience will be an advantage.
- Good communication and interpersonal skills.
- Good English communication skills; knowledge of additional languages is an advantage.
- Basic computer knowledge and familiarity with hotel/PMS software.
- Customer-service oriented with a positive attitude.
- Ability to work in shifts, including weekends and holidays.
- Good appearance, grooming, and professional behaviour.
- Ability to work effectively as part of a team.
Key Skills
Front Office Operations | Guest Relations | Check-in & Check-out | PMS | Billing | Cash Handling | Reservation Handling | Complaint Handling | Communication Skills | Customer Service | Teamwork | Problem Solving
Ideal Candidate
The ideal candidate should be polite, confident, well-groomed, customer-focused, and willing to provide excellent service to every guest while maintaining the standards of a premium international hotel.
Contact 9842811176
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Provident Fund
Work Location: In person
