Qualifications: Strong sense of personal stake and urgency in day to day management.
Ability to forge positive, objective relationships with Operations and Support teams.
Adapt, thrive and multitask in a demanding workplace while managing conflicting and shifting priorities.
Ability to foresee, dissect and fix problems using data-driven approach and common sense.
Appetite for challenges; driving projects, improvement opportunities, maturity models etc.
Effectiveness in presenting to and persuading different levels in the organization.
Experience in creating compelling analysis, reports for clients, internal reviews.
Skilled in Staff Planning, Reporting, and adept with spreadsheets.
Hands on Scheduling experience in Blue Pumpkin or Aspect eWFM will be a strong advantage.
Must demonstrate thorough, swift and decisive approach to problem solving.
Must be diplomatic, resilient, positive and enterprising in resolving conflicts and disagreements.
Proficiency in basic arithmetic and statistical concepts and strong logical ability desired.
Must be tactically involved and hands on where needed.
Ability to motivate, retain and attract talent.
Flexible with extending shifts when needed.
