Job Title: Software Support Executive (Remote – Night Shift)
Location: Remote (Work From Home)
Shift: Night Shift (9:00 PM – 5:00 AM IST)
Salary: ₹12,000 – ₹25,000 per month (Based on experience)
Job Summary
We are looking for a dedicated and customer-focused Software Support Executive to provide technical assistance and support for our software and web applications. The ideal candidate should possess strong troubleshooting abilities, excellent communication skills, and a commitment to delivering prompt and effective customer support.
Key Responsibilities
- Provide technical support for software and web application issues.
- Respond to customer queries through phone, email, chat, or remote support.
- Diagnose, troubleshoot, and resolve software-related issues within defined SLAs.
- Maintain accurate ticket updates and proper documentation of customer interactions.
- Escalate complex technical issues to the development team when necessary.
- Follow up with customers to ensure complete issue resolution.
- Assist customers with software configuration and basic user guidance.
- Maintain knowledge of company products and newly released features.
- Collaborate with internal teams to improve customer experience and service quality.
Required Skills
- Strong troubleshooting and analytical skills.
- Excellent verbal and written communication skills.
- Good problem-solving and customer service abilities.
- Basic knowledge of Windows operating systems and networking concepts.
- Familiarity with web applications and browser troubleshooting.
- Ability to work independently during night shifts.
- Good documentation and reporting skills.
Preferred Qualifications
- Bachelor's degree or Diploma in Computer Science, Information Technology, or a related field.
- Freshers with good technical knowledge are welcome to apply.
- Previous experience in software or hardware support is an added advantage.
- Knowledge of ERP software or ticketing systems is a plus.
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
Work Location: Remote
