Key Responsibilities
1. Multi-Site Operations & Quality Audits
- Travel to various client sites daily or weekly to conduct detailed housekeeping and hygiene audits.
- Ensure cleaning standards comply with the agreed SLAs and operational procedures.
- Identify areas for improvement in cleaning processes and implement corrective actions immediately.
2. Manpower & Team Management
- Manage the deployment, attendance, and shift rostering of site supervisors, janitors, and cleaning staff across all assigned locations.
- Address frontline staff grievances, manage leave replacements, and control absenteeism to ensure zero impact on daily operations.
- Conduct on-the-job training for staff regarding grooming standards, behavioral etiquette, and operational tasks.
3. Equipment, Chemical & Inventory Control
- Ensure all sites have adequate stock of cleaning consumables, chemicals (e.g., floor cleaners, sanitizers, glass cleaners), and toiletries.
- Monitor the correct dilution and safe usage of industrial cleaning chemicals to prevent wastage and damage to surfaces.
- Oversee the maintenance and proper handling of mechanized cleaning equipment (e.g., ride-on scrubbers, vacuum cleaners, high-pressure washers).
4. Client Relations & Issue Resolution
- Meet regularly with on-site Facility Managers or client representatives to gather feedback and discuss service quality.
- Act as the first point of escalation for any housekeeping-related complaints and resolve them within the stipulated turnaround time.
- Prepare and submit daily, weekly, or monthly site performance and attendance reports to clients and internal management.
5. Health, Safety & Compliance (HSE)
- Ensure all field staff strictly adhere to safety protocols and wear appropriate Personal Protective Equipment (PPE).
- Monitor the proper segregation and disposal of dry, wet, and hazardous waste according to local municipal regulations.
- Maintain compliance with labor laws regarding working hours and workplace safety for the deployed workforce.
Pay: ₹25,285.16 - ₹28,154.93 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
