About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further
For more details: https://www.rentokil-pestcontrolindia.com
About the Role:
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The Business Analyst will be responsible for gathering, analysing, and documenting business requirements to ensure accurate implementation and alignment with project goals.
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The incumbent will report to the Assistant General Manager. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
Job Responsibilities:
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Collaborate with business stakeholders, project managers, and technical teams to gather business requirements for various projects
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Conduct interviews, workshops, and surveys to elicit detailed and accurate requirements
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Analyse collected information to identify gaps, inconsistencies, and potential challenges
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Create clear and concise requirement documents, including functional/non-functional specifications, use cases, process flows, and user stories
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Assist in prioritisation and validation of requirements with stakeholders to ensure alignment with business objectives
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Participate in review sessions with stakeholders and project teams to ensure an accurate understanding of requirements
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Support the resolution of requirement-related conflicts or issues during the project lifecycle
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Collaborate with design and development teams to ensure proper implementation of requirements
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Maintain and update the requirement documentation throughout the project lifecycle
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Analyze current business processes ("As-Is") and design optimized future-state workflows ("To-Be").
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Oversee User Acceptance Testing (UAT), ensuring the final product meets the defined business requirements and acceptance criteria.
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Create high-quality documentation, including User Stories, Process Flow Diagrams, and Functional Specifications.
Key Result Areas:
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Contribution to the identification and resolution of potential requirement conflicts.
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Collaboration with cross-functional teams to ensure successful project outcomes.
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Requirement Gathering & Analysis
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Documentation & Specification Writing
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Process Flow Mapping
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Change & Issue Management
Requirements
Competencies (Skills essential to the role):
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Strong analytical and critical thinking
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Effective verbal and written communication
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Active listening and empathy
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Detail orientation and organisational skills
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Team collaboration and stakeholder management
Educational Qualification / Other Requirement:
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Graduate degree in the IT domain (Master’s Degree will be preferred)
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3+ years of relevant experience
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Basic understanding of software development processes and technologies
Benefits
What can you expect from RPCI?
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Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:
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Service
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Relationships
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Teamwork
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Responsibility
