Key Responsibilities –
Customer Handling
Handle inbound and outbound customer calls professionally.
Assist customers regarding:
o Loan application process
o Loan status o Repayment issues
o Account-related concerns
o Technical/app-related issues
Resolve customer complaints within defined TAT.
Query Resolution
Provide accurate information about company products and services.
Guide customers on payment methods and repayment schedules.
Escalate unresolved issues to concerned departments.
Complaint Management
Register and track customer complaints properly.
Follow escalation matrix and grievance handling process.
Maintain proper call notes and CRM updates.
Communication & Coordination
Coordinate with departments like:
o Collections
o Technical Team
o KYC Team
o Operations
o Finance
Ensure timely follow-up with customers.
Compliance & Quality
Follow company SOPs and compliance guidelines.
Maintain customer data confidentiality.
Ensure professional and ethical communication at all times.
Achieve quality and productivity targets.
Required Skills
Good verbal and written communication skills (Hindi & English).
Basic computer knowledge.
Ability to handle customer pressure professionally.
Good listening and problem-solving skills.
Positive attitude and customer-centric approach.
Knowledge of CRM/ticketing tools preferred.
Experience : 3-5 years
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Experience:
- customer service executive : 3 years (Required)
Work Location: In person
