Sonar Conectar Media & Entertainment LLP :
The Client Servicing - Manager will head Sonar Conectar Client Servicing function, reporting to Director. This is a senior leadership mandate to drive client satisfaction, own portfolio profitability, and align client strategy with the agency's broader growth goals across mall installations, gamification, BTL activations, and corporate events.
Key Responsibilities :
- Head the Client Servicing department and define its strategic direction
- Build and manage long-term, senior-level client relationships
- Act as the primary escalation point and trusted advisor for key clients
- Lead high-value client conversations, negotiations, and strategic proposals
- Drive PAN team engagement, motivation, and alignment with company objectives
- Own financial performance, P&L, and profitability across client portfolios
- Partner with leadership on growth strategy, innovation, and new business direction
- Build, mentor, and retain a high-performing client servicing team
- Review post-event performance and client feedback, and drive continuous improvement
Skills & Competencies:
- Bachelor's degree required; MBA strongly preferred
- Exceptional leadership and strategic planning skills
- Proven experience in agency-based client servicing (experiential / events / BTL preferred)
- Comfortable using AI tools (Claude, Gemini, ChatGPT etc.) to enhance client presentation, proposal, reporting, day-to-day efficiency- whenever applicable
- Visionary mindset balanced with strong execution focus
Location:- Kalyan nagar, Bangalore
Job Type:- Full Time
Timing's:- 10 am - 7 pm
Pay: ₹40,000.00 - ₹60,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
- Provident Fund
Application Question(s):
- How many years of experience do you have in Client Servicing within an Events, Experiential Marketing, BTL, or Activation agency?
- Do you have experience managing key enterprise clients independently?
- Which industries have you primarily serviced?
- Have you managed the P&L or profitability of client accounts/business units?
- What is your current annual CTC? (mention in LPA)
- What is your expected annual CTC? (mention in LPA)
- What is your notice period?
- Are you comfortable working from our Bengaluru office?
Work Location: In person
