We're hiring an Implementation Specialist to do the hands-on technical work that makes a Fulfil launch succeed: configuring the merchant's workspace, migrating their data, connecting their channels and integrations, testing everything, and getting it all correct before go-live.
Unlike legacy ERPs, a Fulfil implementation is mostly configuration of our standard platform, not a months-long custom development project. That means the craft here is speed and precision. You work to a solution designed by the Implementation Consultant and a project plan run by the Engagement Manager, and you turn that design into a working, validated system the merchant can operate on day one.
You are the person whose attention to detail and critical thinking determine whether the data is clean, the workflows and integrations perform as expected, even in edge cases. When the launch goes smoothly, it is largely because you did this part right.
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2 to 5 years in ERP or SaaS implementation, data migration, technical support, or a configuration-heavy operations role.
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Data migration or ETL fundamentals and a data-quality QA mindset.
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Basic API and integration literacy.
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Detail-oriented testing discipline and clear technical writing.
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Strong written English and willingness to keep a standing overlap with US/Eastern working hours.
Configure the merchant's Fulfil workspace
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Configure the workspace according to the Implementation Consultant’s design: channels, automations, print templates, batch rules, and the day-to-day settings the merchant will operate on.
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Stand up the basics that don't depend on discovery early (a Shopify channel, for example) so the project keeps moving while discovery finishes.
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Join the merchant calls for your workstream during your overlap hours.
Own data migration end to end
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Run the migration: extraction, mapping, and successive import cycles, following the Implementation Consultant’s strategy.
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Run the validation gates and produce the data readiness score, correcting errors early
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Set up the baseline accounting configuration
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Support internal migration testing.
Connect and validate integrations
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Configure and validate channel and marketplace integrations against real data, not just a happy-path test.
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Prove every integration with at least one real end-to-end exchange before you call it done.
Document, train, and support the launch
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Generate and verify merchant-specific SOPs based on the configuration.
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Deliver remote training on the workflows you configured.
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Support cutover and launch week remotely.
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Run post-launch support to help the merchant stabilize before
Implementation Specialists are expected to use AI as a force multiplier, not a crutch. You will:
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Use Fulfil's internal AI tools to accelerate configuration and pull patterns from similar past implementations.
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Use AI to map and clean source data for migration and to flag data-quality issues early.
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Use AI to generate merchant-specific SOPs from the actual configuration and to draft test cases.
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Feed learnings back into shared templates so the next implementation goes faster.
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Have prior ERP or WMS implementation experience.
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Have heavy Excel and CSV data-manipulation chops (formulas, cleanup, large files).
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Have worked with Shopify, Amazon, or EDI.
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Have foundational accounting knowledge (chart of accounts, AP/AR, bank reconciliation).
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You expect to be handed clean data and finished requirements.
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You treat data migration as copy+paste rather than a validation problem.
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You cut corners on testing when a deadline is close.
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You would rather move to the next task than confirm the last one actually works.
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You need step-by-step instructions and are uncomfortable owning the quality of your own work.
This role rewards precision, curiosity, and ownership of quality.
