Job Title: Salon Front Desk Receptionist
Job Summary:
The Salon Front Desk Receptionist is the first point of contact for clients. The receptionist is responsible for welcoming guests, managing appointments, handling payments, maintaining client records, promoting salon services, and ensuring a smooth and professional customer experience.
Key Responsibilities:
- Welcome clients with a warm, friendly, and professional attitude.
- Answer phone calls and WhatsApp messages
- Schedule, confirm, reschedule, and cancel appointments using the salon booking system.
- Check clients in and out efficiently.
- Process payments through cash, card, UPI, and other digital payment methods.
- Maintain accurate client records and appointment history.
- Inform clients about salon services, packages, memberships, and ongoing promotions.
- Recommend suitable retail products and services to clients.
- Coordinate appointments with hairstylists, beauticians, therapists, and nail technicians.
- Ensure the reception area is clean, organized, and welcoming.
- Manage daily cash transactions and prepare basic end-of-day reports.
- Follow up with clients for appointment reminders, feedback, and repeat bookings.
- Handle customer complaints politely and escalate issues when required.
- Assist in maintaining salon inventory records for retail products.
- Support marketing activities by collecting reviews, referrals, and customer feedback.
Required Skills:
- Excellent communication and interpersonal skills.
- Friendly, confident, and customer-focused personality.
- Strong organizational and multitasking abilities.
- Basic computer knowledge (MS Office, email, billing software, appointment software).
- Ability to work under pressure during busy hours.
- Professional grooming and positive attitude.
- Basic sales and upselling skills.
Qualifications:
- High School (12th Pass) or Graduate.
- Previous experience in a salon, spa, hospitality, retail, or customer service is preferred.
- Knowledge of salon services and beauty products is an advantage.
- Fluency in English and Hindi
Working Hours:
- One weekly off as per salon policy.
Performance Indicators (KPIs):
- Client satisfaction and positive feedback.
- Appointment booking and retention rate.
- Timely check-in/check-out process.
- Retail product sales and service upselling.
- Accuracy in billing and cash handling.
- Response time to customer inquiries.
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
