Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Oracle Database Administration (DBA)
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests and ensuring that updates are properly documented to enhance troubleshooting efficiency. Collaboration with external vendors and internal service management teams is a key part of the daily routine, focusing on analyzing issues and driving timely resolutions. This position requires a proactive approach to maintaining system reliability and supporting continuous operational excellence across multiple platforms.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with cross-functional teams to ensure seamless communication and issue resolution.
- Mentor junior team members to support their professional growth and enhance team capabilities.
- Monitor system performance and recommend improvements to optimize operational efficiency.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Oracle Database Administration (DBA).
- Strong knowledge of database backup, recovery, and performance tuning techniques.
- Experience in managing database security and user access controls.
- Ability to troubleshoot complex database issues and implement effective solutions.
- Familiarity with database replication, clustering, and high availability configurations.
- Skilled in scripting and automation to streamline routine database administration tasks.
Additional Information:
- The candidate should have minimum 12 years of experience in Oracle Database Administration (DBA).
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
