Job Summary
We are looking for an experienced Sales Support Executive / Senior Executive to manage the end-to-end sales support process. The role involves handling order booking, invoice generation, collections, credit note processing, and coordinating with sales, finance, and logistics teams to ensure seamless business operations and excellent customer service.
Key ResponsibilitiesOrder Management
- Receive and process customer orders through the ERP/order management system.
- Verify product specifications, quantities, pricing, and customer details against approved quotations or agreements.
- Coordinate with inventory, production, and logistics teams to ensure timely dispatch and delivery.
- Communicate order status and delivery schedules to customers.
- Resolve order-related queries and maintain accurate order records.
Invoice Processing
- Generate and verify sales invoices based on dispatched materials and approved pricing.
- Ensure invoices comply with applicable GST and statutory requirements.
- Share invoices with customers and maintain proper documentation for audit and compliance.
- Coordinate with finance for invoice-related clarifications.
Collections Management
- Monitor customer outstanding payments and follow up to ensure timely collections.
- Reconcile customer payments against invoices and update ERP records.
- Resolve payment discrepancies, deductions, and delayed payment issues.
- Coordinate with internal stakeholders to ensure smooth receivables management.
Credit Note Management
- Process credit notes for approved product returns, pricing adjustments, and commercial claims.
- Maintain proper documentation and records of all credit notes.
- Ensure credit note processing complies with company policies and approval workflows.
Compliance & Reporting
- Ensure all sales support activities comply with internal policies and statutory regulations.
- Prepare MIS reports on order status, invoicing, collections, receivables, and outstanding payments.
- Support finance during monthly closing activities, reconciliations, and audits.
- Maintain accurate records within the ERP/CRM system.
Required Qualifications & Experience
- Bachelor's degree in Commerce, Business Administration, or a related discipline.
- 5–7 years of experience in sales support, order processing, invoicing, and collections.
- Experience in the chemical, manufacturing, industrial, or FMCG industry is preferred.
- Working knowledge of ERP systems (SAP, Oracle, Microsoft Dynamics, or similar).
- Good understanding of GST, invoicing, and accounts receivable processes.
- Strong proficiency in MS Office, particularly Microsoft Excel.
- Excellent communication, coordination, negotiation, and problem-solving skills.
- Ability to work in a fast-paced environment while meeting deadlines.
- Strong analytical skills with attention to detail.
Preferred Skills
- Experience supporting B2B sales operations.
- Knowledge of supply chain and logistics coordination.
- Customer-focused approach with strong interpersonal skills.
- Ability to work collaboratively with cross-functional teams.
mail your cv at - [email protected]
Pay: ₹400,000.00 - ₹1,000,000.00 per year
Benefits:
- Cell phone reimbursement
- Paid sick time
- Provident Fund
Work Location: In person
