Job Profile: Tele caller / Lead Generation Executive
Company: Fixaro Hub Pvt Ltd
Location: Pune (Remote)
Experience: 1–2 Years / Full-Time | Permanent
Salary: ₹1.2 LPA – ₹2.4 LPA + Attractive Incentives
About Us
Fixaro is a technology-driven vehicle service platform that connects customers with verified workshops and professional automotive services. Through the Fixaro mobile app, customers can book car services, repairs, roadside assistance, detailing, insurance claims, and vehicle maintenance with complete transparency and convenience.
Job Overview
We are looking for enthusiastic Telecallers, Lead Generation Executive, Customer Relationship Executives to engage with vehicle owners, generate service bookings, follow up on leads, and provide exceptional customer support throughout the service journey.
Key Responsibilities
- Contact existing and potential customers regarding car service requirements.
- Explain Fixaro's vehicle service, repair, and maintenance solutions.
- Generate service bookings and schedule appointments.
- Follow up with customers for service reminders and pending quotations.
- Promote special offers, annual maintenance plans, and membership programs.
- Handle customer inquiries related to repairs, insurance claims, and roadside assistance.
- Maintain accurate customer records in the CRM system.
- Coordinate with workshops and service advisors for smooth service delivery.
- Collect customer feedback and encourage app downloads.
Services to Promote
- Periodic Car Service
- Oil & Filter Change
- AC Service & Repair
- Denting & Painting
- Car Spa & Detailing
- Battery Replacement
- Tyre & Wheel Care
- Insurance Claims Assistance
- Breakdown Assistance
- Pickup & Delivery Services
Required Skills
- Good communication skills in Marathi, Hindi and Basic English.
- Customer-focused attitude.
- Strong persuasion and relationship-building skills.
- Basic computer and mobile application knowledge.
- Ability to handle customer queries professionally.
- Target-oriented and self-motivated personality.
Key Performance Indicators (KPIs)
- Number of outbound calls completed.
- Number of qualified BANT leads generated.
- MQL-to-SQL conversion ratio.
- Meetings/demo appointments scheduled.
- Lead-to-opportunity conversion rate.
- Achievement of monthly lead generation targets.
Eligibility
- 12th Pass / Graduate (Any Stream)
- Experience in Telecalling, Customer Support, Automotive Services, Insurance, or Sales is preferred.
Compensation & Benefits
- Fixed Salary: ₹10,000 – ₹20,000 per month.
- Attractive Incentives on Service Bookings.
- Training on Automotive Services & Customer Handling.
- Career Growth Opportunities.
- Friendly Work Environment.
- Performance Rewards & Recognition.
Why Join Fixaro?
- Be part of a fast-growing automotive technology platform.
- Work closely with vehicle owners and service professionals.
- Learn customer relationship management and automotive service operations.
- Opportunity to grow into Customer Success, Service Advisor, or Sales Executive roles.
Contact
HR Team – Fixaro Hub Pvt Ltd
Pay: ₹10,000.00 - ₹24,000.00 per month
Benefits:
- Cell phone reimbursement
- Work from home
Experience:
- Automotive service: 1 year (Preferred)
Language:
Work Location: Remote
