Job Description – Sales Coordinator
Position: Sr. or Jr. Sales Coordinator
Job Summary
We are looking for a motivated and organized Sales Coordinator at office and ensure the smooth processing of customer enquiries, quotations, orders, and deliveries. The candidate will coordinate with customers, the sales team to provide efficient service and maintain customer satisfaction.
Key Responsibilities
- Handle customer enquiries and provide timely responses.
- Prepare and send quotations, proforma invoices, and other sales documents.
- Follow up with customers for quotations, purchase orders, and payments.
- Coordinate with the sales team for order confirmation and customer requirements.
- Process sales orders and maintain accurate order records.
- Coordinate with production and stores departments regarding order status and delivery schedules.
- Arrange dispatch and coordinate with logistics and transport partners.
- Keep customers updated regarding order and delivery status.
- Maintain customer databases, sales records, and MIS reports.
- Follow up on pending payments in coordination with the accounts department.
- Support the sales team in achieving monthly and annual sales targets.
- Handle customer complaints and coordinate internally for timely resolution.
- Maintain proper documentation of enquiries, quotations, orders, invoices, and customer communications.
- Build and maintain good relationships with customers and ensure a high level of customer satisfaction.
Required Skills
- Good communication and interpersonal skills.
- Strong follow-up and coordination abilities.
- Knowledge of MS Office, especially Excel and Word.
- Ability to prepare quotations and maintain sales records.
- Good organizational and time-management skills.
- Ability to work independently and as part of a team.
- Experience with ERP/CRM software will be an added advantage.
Qualification
- Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.
- Experience: 1–3 years in sales coordination, customer service, or a similar role. Freshers with good communication and computer skills may also be considered.
Pay: ₹20,000.00 - ₹60,000.00 per month
Work Location: In person
