Accountant cum Student Care Manager (SCM)
requirement : MSW or MCom
Job Summary:
We are looking for a dedicated and student-focused candidate to ensure a smooth and positive experience for students throughout their academic journey. The ideal candidate will act as a bridge between students and the institution by addressing student concerns, supporting academic coordination, maintaining student engagement, and ensuring overall student satisfaction.
*Key Responsibilities* :
- Support students in fee collection through tele-calling.
- Guide and support students throughout their course duration
- Handle student queries, concerns, and follow-ups professionally
- Maintain regular communication with students regarding classes, attendance, exams, and academic updates
- Monitor student satisfaction and provide timely resolutions to issues
- Maintain accurate student records and reports
- Assist in improving student retention and overall experience
- Ensure professional and positive communication with students and parents when required
*Required Skills* :
- Strong communication and interpersonal skills
- Problem-solving and conflict-handling abilities
- Good organizational and coordination skills
- Ability to manage multiple students and tasks efficiently
- Excellent computer knowledge (MS Office, Google Workspace, CRM tools, etc.)
- Positive attitude and student-centric approach
*Qualification* :
MSW or MCom
Prior experience in student relations, customer support, counselling, administration, or education sector is preferred
*Experience* :
6months-2 Years
Candidates with relevant experience will be given preference
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Paid sick time
Work Location: In person
